Terms of service
Last updated September 2026
The service
Feisty Fans is an event concierge and staffing platform. We connect groups attending festivals, DJ nights and other events with independent, ID-verified event staff, our Fans, who keep the group cool, run for food, drinks and merch, hold the spot and capture hands-free content. Fans are independent contractors who set their own rates, not employees of Feisty Fans. The service is event concierge and staffing only: cooling, errands, crowd logistics and content capture during the event.
Eligibility
You must be 21 or older to book. You are responsible for your crew following the code of conduct.
Your Fan
Before their first booking, every Fan verifies a government photo ID with a matching selfie, or shows it to our team in person, and must be 21 or older.
Requests and confirmation
Sending a request does not charge you. A booking is confirmed once we confirm a Fan and your deposit is paid.
Prices
Every booking is your Fan’s own rate for the days you chose (a night rate, a day rate, or a weekend rate for three or more festival days), plus any add-ons you choose, plus her event ticket at face value once she is assigned. Fans are independent contractors who set their own rates within a published range; when we match you, the price shown is an estimate at our suggested rate and is fixed once your Fan is assigned, before any payment. Four guests are included; guests five and six add a per-guest charge, and seven or more brings a second Fan. Peak dates and bookings made under 72 hours before the event carry a surcharge shown before you request. Purchases your Fan makes for your crew are charged at cost plus a handling fee. The total shown before you pay is the full price, apart from tax where it applies and optional tips.
Payments
Deposits, balances, running tabs and tips are processed by Stripe. The deposit is your Fan’s event ticket at face value plus part of the service price, shown before you pay. The balance is charged to your saved card 7 days before the event. Items your Fan buys for your crew go on your tab and are charged to the card saved at your deposit, with an itemized receipt.
Referral credit
When a friend books with your code, they get money off their first booking and you earn credit once they pay their deposit. Credit is applied to your next booking automatically, has no cash value and can’t be transferred. Credit used on a request that is cancelled before payment goes back to your account.
Cancellations
The deposit is non-refundable. If you cancel 8 or more days before the event, you lose the deposit only; the ticket is refunded if your Fan’s pass goes to another booking. Inside 7 days there is no refund, and half the service price comes back as credit valid for 12 months. If your Fan cancels, we provide a replacement or a full refund including the ticket. If the organizer cancels before gates, the service is refunded in full and the ticket as the organizer refunds it. If an event is stopped part way, you pay for the hours delivered. Events run rain or shine.
Event rules
You and your Fan must follow each event’s and venue’s rules. Entry is at the organizer’s discretion and we are not responsible for decisions made by event organizers or venues.
Community rules
We have zero tolerance for objectionable content or abusive users. Harassment, hate, threats, sexual content, spam and scams are not allowed in messages, reviews or profiles. You can report any message, review or profile and block any Fan from inside the app. We review every report within 24 hours, remove content that breaks these rules and remove the people who posted it.
Content
You own the footage your Fan captures of your crew. You give Feisty Fans permission to use it in marketing only if you opt in.
Liability
To the extent allowed by law, Feisty Fans is not liable for indirect or consequential losses. Nothing in these terms limits rights you have under consumer law.